The Facts about Yelp and other arbitrary online reviews regarding property management companies.
More and more we have heard from potential clients, existing clients, colleagues, residents and even friends and family, “you should look at the Opulent Real Estate Group LLC reviews on Yelp and we tell them, “if we are doing things right, we should only have 1 star!" In fact, in our business, we wouldn't be doing things right if we had 5 stars, otherwise that would mean that we never evicted residents, charged tenants for damages, said no to illegitimate repair requests, or increased rents. Additionally tenants would not be sent to collections, and deductions would never be taken from their security deposits. Real, experienced management companies have to say "No” and that is what’s reflected in yelp and other arbitrary online review platforms. The reason we use the word "arbitrary" is because by definition it means " based on random choice or personal whim, rather than any reason or system". We feel there is no better word to best describe the lion share of the management companies' reviews on these sites, our company or otherwise.
- In over a decade of being in business Opulent Real Estate Group LLC has dealt with hundreds of clients and thousands of tenants or prospective tenants. There are some negative reviews on Yelp, some positive however only a small portion of the reviews are from actual clients.
- Batches of FIVE STAR reviews from actual clients and residents have been filtered off online review sites and do not appear on the pages at all.
- A large percentage of our negative reviews online are from prospective residents who could not qualify for a rental, were evicted, whom were upset they were charged for damages they caused to the property, people whom we have never even heard of, or occasionally even posted about the wrong management company.
- We are an accredited member of the BBB. The Better Business Bureau is and always has been the only properly evaluated source for authentic based grading of a business.
If you are reading this you are a probably a property owner and hopefully a potential client. As a savvy real estate owner you are aware that there are always issues with unhappy residents, no matter what you do and there is always more than one side to a story. We strive to make all our properties a clean and a happy place to live. We also understand that these properties and buildings are important investments for our clients and it is our duty to make sure they run efficiently and in a fiscally responsible manner. We proudly stand by our work, our results and always happy to take on the role of the "enforcer" for our client so they do not have to.